Things are stressful when you have an accident so please try to calm down. If it's an auto accident, please try to follow this guideline:

• Make sure that no one is injured. Move a safe distance from the scene of the accident and seek medical attention for any injuries.
• Call the police to report the accident, no matter how minor the accident.
• Write down names, addresses, telephone numbers and driver’s license numbers from other drivers and witnesses. Make a note of license plate numbers, vehicle identification information (year, make and model) and damage to vehicles.
• Do not admit fault. Do not discuss the accident with anyone except a company representative or the police.
• Report the claim.

Report a Claim:

Our goal is to settle your claim as quickly, fairly and accurately as possible to minimize the disruption to your life.

If you’re a Multi-State policyholder and you have a claim (an accident, theft, vandalism or weather damage) please find your claim handling company from the list below and report the claim.

Sterling Casualty Insurance Company Claims:
Phone: (949) 851-6362
Fax: (949) 851-9694

Western General Insurance Company Claims:
Phone: (800) 758-3311
Fax: (818) 880-9269

Topa Insurance Company Claims:
MSI Claims Administrator
Phone: (818) 638-8600
Fax: (818) 638-8377

Nations Insurance Company Claims:
MSI Claims Administrator
Phone: (818) 638-8600
Fax: (818) 638-8377

A Company representative will ask some initial questions about you and your claim. Have as much of the following information ready when you call.

• Policy number
• Name, address and phone number for all parties involved in the accident
• Year, make, model and license plate of the vehicles involved
• Facts surrounding the claim, including date, time and location
• Police report number and name of the police agency
• Extent of injuries of all parties involved
• Area of damage on the involved vehicles
• Location of vehicles if not drivable
• Name, address and phone number for any witnesses

Once your claim is reported you can expect to be contacted by the assigned claim adjuster. This adjuster will work with you to resolve your claim as quickly as possible. The policy coverage you purchased will determine the actions taken by the adjuster. Your adjuster will be able to answer your claim questions and guide you through the process.

Remember to protect your vehicle from further damage.